Resident & Consumer Information

Wingate Living is committed to providing residents, prospective residents, families, and the public with clear and transparent information about our communities, services, resident rights, and regulatory compliance.

This page contains important consumer information, including assisted living licenses, resident rights, and additional resources to help individuals make informed decisions about assisted living.  If you have questions regarding any of the information provided, please contact the Home Office at 781-707-9000.

Assisted Living Licenses & Regulatory Information

This section contains each of our community’s current Assisted Living Residence License.

Documents:

1. Assisted Living Residence License – Wingate Residences at Pleasant Bay
2. Assisted Living Residence License – Wingate Residences at Haverhill
3. Assisted Living Residence License – Wingate Residences at Needham
4. Assisted Living Residence License –  Wingate Residences at Melbourne Place
5. Assisted Living Residence License –  Wingate Residences at Silver Lake
6. Assisted Living Residence License – Wingate Residences on Blackstone Boulevard
7. Assisted Living Residence License – Wingate Residences on the East Side

Resident Rights & Consumer Protections

Wingate Living is committed to protecting the dignity, independence, privacy, and rights of every resident. This section includes information regarding resident rights, complaint procedures, and other consumer protections available to residents and their families.

Documents:

1. Resident Rights (MA)
2. Resident Rights (RI)
3. Grievance & Complaint Procedure (MA)
4. Grievance & Complaint Procedure (RI)
5. Notice of Privacy Practices
6. Non-Discrimination Policy
7. Payment Terms and Conditions
8. Equal Employment Opportunity Commission

Corporate Compliance & Ethics

Wingate Living is committed to conducting its operations with integrity, accountability, and compliance with all applicable laws and regulations.  Our Corporate Compliance Program promotes ethical conduct, quality resident care, regulatory compliance, and continuous quality improvement throughout our organization.

The program includes:

1. Code of Conduct Policy Manual
2. Corporate Compliance Program Manual
3. Code of Conduct Summary Letter